Email monitoring

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Overview

Emails can be sent directly from Backstage, for example those containing a link to a lightbox or an electronic invoice. Please note that monitoring only covers the outgoing email messages on the Backstage side. Backstage does not provide confirmation whether the email was successfully received by the recipient.

You can view all outgoing emails in Administration > Email Settings > Monitoring.

Note

The menu item is NOT active in the standard configuration of Backstage. Please contact support@picturemaxx.com if you would like to use this function.

Email monitoring is divided into two sections:

  • Unsent Emails
  • Sent Emails

You can double-click any entry to open it and view the details.

Screenshot of the Email Monitoring window with the Unsent Emails and Sent Emails section names highlighted. The Error Message in Unsent Emails is visible and highlighted.
Email Settings Monitoring overview: Error Message in Unsent Emails

Note

You can remove the entries that are no longer needed with Edit > Delete. Please note that the system does not delete entries automatically.

Unsent Emails

In Administration > Email Settings > Monitoring, this section displays all emails that have not yet been sent or are still pending. Double-click an entry to open it and view details.

The following fields provide a quick overview:
Status Possible values:
0 = New / Waiting for dispatch
99 = Final failed (no further sending attempts)
Retries This field remains empty until the email has not been initially sent (i.e. while it is still in the queue). As long as the "Retries" field shows a number ≤ 50 and the "Error message" field is empty, Backstage will continue attempting to send the email.
Error message If an error occurs that prevents the email from being sent, the error message appears in this field. The error code comes from the SMTP server or destination server.

Sent Emails

This section displays all emails that have been successfully sent by Backstage. In these cases, the status is set to 1.
Double-click an entry to open a detailed view:

Screenshot of a Sent Email info window for a selected record in Email Monitoring. The email details are visible, the Status, Retries, and Error Message fields are highlighted.
Email Settings Monitoring: Sent Email details

Email management in Backstage

You can set the email addresses to send messages from Webgate in Web > Settings > Email Addresses.

  • Enter the default names and addresses for the emails your system sends to your website users.
    For example, messages related to lightboxes, download links, new registration notifications or user data changes.
  • You can also define who should be copied (CC) or blind copied (BCC) on emails triggered by user actions such as registration, media downloads, or updates to “My Account” information.
  • Separate multiple addresses with a comma.

Screenshot of the Email setup window showing options to configure system email notifications for website.
Set Web Email Addresses